• About Otto.Rentals

Job Summary:

The CX & Sales Generalist is a detail-oriented professional who will manage B2B bookings, account success, and lead generation for Otto's corporate mobility platform.

This role focuses on three key areas:

1. coordinating corporate booking fulfillment from end-to-end,
2. serving as the primary point of contact for business clients, and
3. supporting sales efforts to expand Otto's B2B customer base.

You'll work directly with company admins, travelers, and our supplier network to ensure smooth operations of our corporate rental service.

Ideally, you have 2-5 years of experience in customer experience, account management, or sales, particularly in SaaS or tech-enabled travel industries.

You're a strong communicator who's comfortable learning and explaining software, with excellent attention to detail and follow-through.

This role offers significant growth potential into CX management, enterprise sales, or customer success leadership as Otto expands.

We hope this person would also be able to grow into a role of helping with Sales Support and Business Development across all rentals, meaning individuals, not just corporate partners.

Note: This may also entail helping support the growth and development of our Car Rental suppliers, and how well they use the Otto SaaS, because if we don’t have enough quality suppliers to fulfill demand from corporates and individuals, then it doesn’t matter how much demand we have.

Job Title Responsibilities

The duties this Job Title is held accountable to. These are in addition to the responsibilities for each role you play.

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Roles & Related Responsibilities

Everyone at Otto plays many roles, after all we are a startup and prioritize building a world class team of cross functional experts that strive to grow & create impact across domains.

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Commitment & Compensation

This role offers a 6-month trial period followed by potential core team integration, with competitive compensation and equity opportunities for long-term commitment.

Phase 1: Trial Period (6-12 Months)

• Commitment: Minimum ___ hours per week
• Base Compensation: KES _____ per month
• Revenue-Based Commission: 10% commission on directly attributable revenue generated through your growth hacking and marketing initiatives (You will be responsible for setting up the tracking system that attributes revenue to your growth activities)
• Customer Experience Bonus: KES ____ monthly bonus upon achieving a minimum of ___ new Google Reviews each month, maintaining an average rating of at least 5 stars

Qualifications & Skills:

Some of what we hope you would have in terms of experience and skills. You could have more, or you could have less, either way; reach out.

• Ability to build out and own (with collaboration with CEO) a Corporate Sales CRM and drive prospects to become leads, and leads to become active Otto corporate customers.
• Desire to think creatively beyond Corporate into how we can leverage ROI based influencer and affiliate links (i.e. blogs, airbnb, etc) to drive growth for individual bookings.