The CX Generalist & Growth Hacker is a highly technical, creative problem solver who leverages technology to enhance personal capacity, drive efficiency, and increase overall effectiveness across multiple functional areas.
This multifaceted role combines customer experience management, growth marketing, sales support, and contributions to product strategy and development, significantly impacting Otto’s growth and customer lifecycle. This role explicitly owns customer support and success for both the SaaS (Rental Partner) and Marketplace (Customer) sides of Otto’s business.
Ideally … You are a highly technical, innovative thinker passionate about solving complex challenges through creative solutions.
You thrive at the intersection of customer experience, growth marketing, sales enablement, and product strategy, and you're adept at leveraging technology to amplify your impact.
You are eager to significantly influence Otto’s trajectory by creating scalable, efficient, and exceptional experiences for users and partners alike.
The duties this Job Title is held accountable to. These are in addition to the responsibilities for each role you play.
Everyone at Otto plays many roles, after all we are a startup and prioritize building a world class team of cross functional experts that strive to grow & create impact across domains.